Shipping policy

Shipping Policy

Thank you for choosing Velora. We are dedicated to delivering your order safely and discreetly. Below you will find the details of our shipping terms, processing times, and delivery methods.

1. Order Processing Times

Because quality is our highest priority, all orders are carefully inspected before leaving our facility.

Ready-to-Ship Wigs & In-Stock Items: Processed and dispatched within 1 to 3 business days.
Custom or Made-to-Order Wigs: Require [ 7 to 14] business days for tailoring, coloring, or custom styling prior to shipment.

Note: Processing times do not include shipping carrier transit times. During sales, peak seasons, or holiday periods, processing may take an additional 1–2 business days.

2. Signature Requirement & Security

Due to the high-value nature of custom wigs and hairpieces, all orders over [ $300] require a signature upon delivery.

If no one is available to sign for the package, the carrier will leave a notice with options to reschedule delivery or pick up the package at a local access point.

3. Discreet Packaging

We respect your privacy. All Velora products are shipped in plain, unbranded outer mailers or boxes. The return label will display our company logistics name without explicit product descriptions on the outside.

4. Order Tracking

Once your package has been shipped, you will receive an automated email notification containing your tracking number. Please allow 24 to 48 hours for the carrier system to update the tracking status.

5. Incorrect Addresses & Undeliverable Packages

Please review your shipping address carefully before placing your order:

Address Errors: Velora is not responsible for orders delivered to incorrect addresses provided by the buyer.
Returned Packages: If a package is returned to us as "Undeliverable", "Refused", or due to an incorrect address, the customer will be responsible for re-shipping fees. Original shipping costs are non-refundable.

6. Customs, Duties & Taxes (International Orders)

Velora is not responsible for any customs fees, import duties, tariffs, or taxes applied to your international order. All fees imposed during or after shipping are the sole responsibility of the customer.

7. Lost, Stolen, or Damaged Packages

Once a package is handed over to the courier, transit delays are beyond our control.

Damaged Packages: If your parcel arrives damaged, please take clear photos of the packaging immediately and contact us at [support@velora.online] within 48 hours of delivery.
Lost or Stolen Packages: If tracking shows your package was delivered but you have not received it, please check with family members or neighbors first. If it remains missing, contact us so we can assist you in filing a claim with the carrier.